Delete your account in the app
- Connect to the internet and sign in to the game account you want to delete.
- Select Settings → Account → Delete account.
- Read and confirm the deletion notice. Accounts using Sign in with Apple may require Apple authentication again.
- Wait for the deletion confirmation. Any purchase or settlement in progress must finish first.
Deleting an account permanently removes that account’s server wallet and remaining Star Candy. Account deletion does not automatically request a refund.
What is deleted and what remains
- Deleted or disconnected: the game authentication account, server wallet, credit and spending request records, server account links and installation links.
- Game records on your device: current progress, collections and memories are separate from account deletion. Uninstalling the app may erase local saves. Manage operating system backups in your device settings.
- Transaction records: purchase records needed for legal retention and duplicate-credit prevention may remain with their direct account link removed. Applicable retention periods include 5 years for contract and payment records and 3 years for consumer complaints and disputes.
- External services: App Store and Google Play purchase histories, and Game Center and Google Play Games records, are managed by those platforms. Contact support to request deletion of data held by external processors such as RevenueCat.
Signing out only ends your signed-in session. It does not delete your account or server wallet. Uninstalling the app alone does not delete a server account either.
If you cannot open the app
Write an account deletion request
Tell us which sign-in method you used (Apple or Google) and what you want deleted (account, support correspondence or external service records). After receiving your request, we will explain the minimum information needed to verify ownership. Do not send passwords or verification codes.
Support: support@bn-rb.com
Related information: Privacy Policy.