Contact us by email
Support: support@bn-rb.com
Operator: BNRB · Business registration number 698-49-00903
- Your device model and operating system version
- App version and the date and time the issue occurred
- The buttons you tapped and steps you took, the expected result and the actual result
- Diagnostic logs and screenshots, if needed
Do not send passwords, verification codes or complete payment receipts. Hide personal information in screenshots. You send the email yourself; this site does not automatically upload game logs.
Viewing and copying diagnostic logs
- Open Settings → Support & Terms in the game.
- Select View logs to review the contents.
- Select Copy Full Log and paste them into your support email.
Logs include the app version, operating system, save and purchase status, and recent launch and error events. They exclude player names, email addresses, authentication information and raw save data. Up to 80 events from the last 7 days are kept. Older entries are removed when the app starts or the logs are read.
If your email app does not open, copy the inquiry details shown in the app and send them to support@bn-rb.com using your usual email service. If the copy button on the log screen does not work, press and hold the text to select it.
Frequently asked questions
I see a save error.
Before uninstalling the app or starting a new game, keep the diagnostic logs and a screenshot of the error. Check available device storage and select Retry save in Settings. Progress and collections are stored on your device. Signing in does not provide a complete cloud backup of the game.
I paid but did not receive my purchase.
Do not immediately buy the same product again. Check your internet connection and the store and game accounts used for the purchase. Try restoring purchases from the Account menu in Settings. If the problem continues, send us the product name, purchase time, message shown in the app and diagnostic logs.
How do I request a refund?
For iOS, use Apple refund requests. For Android, see Google Play refund help. Requests are handled according to payment and usage status, applicable law and store policies.
How do I delete my account?
Start from Settings → Account → Delete account in the game. First read what is deleted and what remains.