1. Operator and scope
BNRB (business registration number 698-49-00903) operates Menhera Mate and its support pages. Send privacy inquiries and requests for access, correction, deletion or restriction of processing to BNRB support at support@bn-rb.com. This policy takes effect on September 26, 2026.
2. Information processed and purposes
Game records on your device
User-chosen names, progress, choices, collections and settings are stored on your device so you can continue playing. Raw game saves are not included in support logs.
Optional account sign-in
Apple or Google account identifiers, provided email addresses and authentication information are processed through Firebase Authentication for sign-in and linking purchase entitlements. The operator does not directly receive your sign-in provider’s password.
Purchases and server wallet
App account IDs, installation identifiers, product and transaction identifiers, purchase, refund and ad-removal status, Star Candy balances and credit and spending records are used for purchase verification, restoration, settlement and preventing duplicate credits. Card numbers are handled by the store and are not collected directly by the operator.
Advertising and consent
When ads are served, AdMob may process advertising identifiers (where permitted), IP addresses, device and app information, ad interactions and consent status to serve and measure ads and prevent abuse.
Usage analytics and remote configuration
In production releases, Firebase Analytics analyzes screens, activities, days played, game outcomes, app instances and device information to improve the service. Developer-defined analytics events do not include user names, dialogue or raw saves. Remote Config is used for app behavior settings and update notices.
Platform game services
When you use these features, Game Center or Google Play Games processes platform profiles, scores and achievements. Profile visibility follows the relevant platform settings.
Support
We use the sender email address, inquiry content, selected attachments and diagnostic logs you send to investigate, respond and handle disputes.
Information needed to provide features is processed to perform the service and comply with applicable law. Consent procedures apply where consent is required. The game does not require contact lists, health information or precise location data for its features.
3. Diagnostic logs
The app stores launch events, save failures, purchase connection events and errors on this device, limited to 80 events within the last 7 days. Old entries are removed on launch or viewing. Logs exclude raw error messages, names, email addresses, authentication tokens, receipts and raw saves.
You can view, copy and delete logs under Settings → Support & Terms. Logs are not sent automatically; support receives them only if you paste them into an email and send it. Email drafts include app version, operating system, and save and purchase status, which you can remove before sending.
4. External services and processing abroad
We use the services below to provide features. Information is transmitted over the network when you use related features such as sign-in or purchases. Firebase Authentication processes data in the United States. Other services may process data on their providers’ infrastructure in the United States and elsewhere worldwide. Transferred data corresponds to the feature information described above, for authentication, purchase verification, advertising, analytics and website delivery.
- Google Firebase: sign-in, server wallet, remote configuration, analytics and server operation, using Firebase Authentication, Firestore, Cloud Functions, Remote Config and Analytics.
- RevenueCat, Inc.: account-linked purchase verification, restoration and entitlement management, processing purchase and user identifiers.
- Google AdMob and Google Play: advertising, Google sign-in, Android payments and platform game services.
- Apple: Sign in with Apple, App Store payments and Game Center.
- OpenAI Sites and Cloudflare: hosting, delivery and security for this public information site. IP addresses and connection information required for page requests may be processed. This site includes no separate advertising or analytics scripts.
External service retention periods and processing locations follow each provider’s policies and contracts. If you need account or purchase data deleted by an external service, support will verify your identity and contact the relevant processor. Contact support with questions about processing abroad or requests to stop using a related feature. Features that require this processing, such as sign-in or purchases, may become unavailable; basic local play remains separate.
5. Retention and deletion
- Local game data may remain until you delete it or uninstall the app. Operating system backups follow your device and account settings.
- Accounts and server wallets are retained while the account exists. Account deletion removes the authentication account, wallet and request records, and disconnects installation links.
- Records subject to legal retention are kept only as needed: contract and withdrawal records and payment and supply records for 5 years; consumer complaint and dispute records for 3 years. After that, information is deleted or made non-identifying.
- Ordinary support correspondence is kept as needed for responses and follow-up, then destroyed without delay. Correspondence subject to legal retention is stored separately for the required period.
- After account deletion, transaction records may remain without a direct account link where needed for legal retention and duplicate-credit prevention. Store purchase histories and platform service records are managed by the relevant providers.
- Electronic records are deleted in a manner that makes recovery difficult, and printed documents are shredded or otherwise destroyed. Deleting records held by external services also follows their procedures.
6. Your rights and choices
You or an authorized representative may request access, correction, deletion, restriction of processing or withdrawal of consent. We process requests after the minimum necessary identity verification. If legal retention is required, we explain the reason and scope.
- Start account deletion under Settings → Account → Delete account.
- Where ad privacy settings are available, you can change them in the game’s Settings. On iOS, you can also change tracking permission under Settings → Privacy & Security → Tracking.
- Manage platform profiles and Game Center or Google Play Games records through the relevant platform settings.
- Contact support regarding correspondence, analytics information or records held by external processors. We will explain the information needed to locate the records after receiving your request.
The app must be used in accordance with its store age rating and regional requirements. If we identify processing of a child’s personal data that requires legal representative consent, we will take necessary steps such as guardian verification or deletion.
7. Security and changes
We protect information through encryption in transit, authentication and access restrictions, and server-side purchase verification. Important changes to processing purposes or data categories will be announced in the app or on this page, with renewed consent where required.
Privacy inquiries: support@bn-rb.com
Privacy rights assistance in South Korea: Privacy Infringement Report Center · Personal Information Dispute Mediation Committee.